Features

Future retail

September 25, 2013

Rebecca Roke discusses how, far from turning their backs on bricks and mortar retailing in favour of online alternatives, savvy brands are espousing a new model that offers both the spectacle of retail and the immediacy of the digital space.

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Projects including:
  • Gazi, by March Studio
  • Tonka, by Techne Architects
  • Gorman, by Travis Walton
  • Mahani, by Studio Toogood
Features including:
  • Exhibition review: Faultlines
  • Initiative: Louis Vuitton artist collaborations
  • Interview with Alison Page, founder and creative director of the National Aboriginal Design Agency
  • Talking shop: An interview with Russell & George
  • Future retail: a conversation with The Future Laboratory
  • In profile: Scholten & Baijings
  • Practice: DesignOffice
  • In profile: Chris Hardy
...plus, the complete IDEA shortlist.

Above: LN-CC’s Chameleon bar, one of two new spaces designed by the in-house design team and added to the East London-based concept store in early 2013

While Sundays in Paris are perfect for the flâneur, unlike open-all-hours New York, London or Tokyo, they can be a frustration for the unsuspecting shopper in search of boutiques. So on a spring Sunday along Rue du Faubourg Saint-Honoré, it was unusual to see a cluster of enthralled tourists in front of the Hermès store windows, mouths agog and camera phones snapping – the shop doors nevertheless fermé.

Inside each window, an assembly of coveted luxury goods had been clustered chromatically in front of Venezuelan artist Manuel Mérida’s large silently rotating discs holding loosely filled pigmented sand – purple, orange, pink, green, yellow. Merchandise was perfectly arranged and colour-coordinated while, behind, the vibrant powders slowly shifted in their orbs. Though no money was changing hands, the spectacle of this display perfectly communicates the power of a savvy 21st century brand, many of which are luxury labels – the ability to arrest and hold the attention of a distracted passerby, to build brand awareness and, ultimately, to inspire purchase.

Constructed from raw timber and acrylic panels, this vivid orange tunnel inside LN-CC was designed by Gary Card in 2011. Photos courtesy LN-CC

 

Though the idea of retail spectacle isn’t novel, as magnates such as Harry Gordon Selfridge, who established the renowned Selfridges department store in 1909 knew, shrewd retail is an art that requires strategy, newness and cunning. Since the early 20th century rise of shopping as leisure, the need to attract shoppers and sustain their attention across multiple retail platforms has intensified. The consumer world now has no barriers to shopping – wherever the internet prevails, neither space nor time prevents purchase. In such a changing landscape, one of the increasing aspects of profitable retailing is about creating moments of theatre that transport the viewer – and, ideally, their dollars – into sales and builds allegiance to a brand.

Co-founder of The Future Laboratory, Chris Sanderson, understands this perfectly, noting: “What successful retail is continuing to do is give something from the [store] visit, which you can’t get online… most research shows that consumers are more and more happy to buy online.” The Future Laboratory should know. Established in 2001 as a specialist in trend forecasting, brand strategy and consumer insight, it has seen its influence grow and part of what it offers subscribers now includes quarterly forums on leading edge consumer advice – from the latest trends to statistical market shifts. Synthesising a rigorous combination of data and inspiration, its Retail Futures Forum held in London recently is one of the key topics it covers at least every two years, providing subscribers with a cross-section of tactical advice about long- and short-term trends to navigate through difficult and perplexing economic times.

The all-red Acne store in Copenhagen, designed in 2012 by Swedish firm, Bozarthfornell Architects. Photos courtesy Acne

 

Three main ‘future proofed’ retail themes were presented at the Forum: ‘Total Retail’, a Schwarzenegger-like description for the complex online networks such as Facebook, Google and Amazon that use their data for extremely personalised and targeted interactive retail strategies; the portmanteau ‘Phy-gital’ (physical and digital), which manifests in the ways digital mega-systems are seen and experienced in the physical world – such as at Burberry’s enormous flagship on Regent Street – as well as virtual stores copying aspects of physical spaces.

But, while integrated with the other two, perhaps of most interest to architects and designers is the third notion, ‘BAM!’ a juiced-up acronym for bricks-and-mortar. Countering fear-mongering about the omnipotence of online shopping, Sanderson asserts: “We’re not talking about the last days of high street or mall retail – it’s not going to go away, it’s just changing… you cannot separate business and compartmentalise it into online versus bricks-and-mortar. The consumer moves seamlessly from looking at content online, potentially buying online, or looking at and shopping for it elsewhere.”

In this fluid arrangement in which shoppers still like to visit physical stores but now want to search online for the best deal, too, the ‘spectacle’ of retail is increasingly becoming as important as the more measurable ‘sales per square metre’. As such, the future of successful retail is likely to demand immersive, engaging spaces that also tell a story – Acne’s red peep-show shop in Copenhagen and Apple stores worldwide being prime examples.

Acne Copenhagen, by Bozarthfornell Architects. Photo courtesy Acne

 

Likewise, the popularity of work by Gary Card demonstrates this trend – and his professional moniker of set designer, rather than visual merchandiser, is testament to this. With clients that include Stella McCartney, Comme des Garçons and Nike, Card sees his role as an “opportunity to tell a story within a space”. The evolution of his work is no longer just about highlighting the product, but also creating a performance.

In an interview for the The Future Laboratory’s online trend forecasting network, LS:N Global, he points out: “[Retailers are] becoming an awful lot more open-minded about what they commission – it’s not just about a shop window.” Probably his most admired work is LN-CC, an East London store selling clothing, books and records, as well as a club space for private events and a working photography studio. From lighting, to air temperature (‘cool’ for Rick Owens; warmer for ready- to-wear) to more obvious scenographic changes, Card’s design for LN-CC manipulates people’s response to different parts of the space.

In contrast to the quietly evocative Hermès windows of that Parisian Sunday morning, this theatricality occurs on a larger scale in the arresting displays for which Selfridges has become known. Under the enthusiastic creative direction of Alannah Weston, the iconic Oxford Street department store is now widely ogled – inside and out – and keeps competitors such as Liberty and Harvey Nichols on their toes.

The Silence Room, designed by Alex Cochrane Architects as part of Selfridges’ No Noise initiative, in the London department store’s basement. Photo by Andrew Meredith, courtesy Selfridges

 

The store’s 2012 collaboration with Louis Vuitton and Japanese artist Yayoi Kusama is a case in point. With characteristic enthusiasm, Selfridges went to town, its windows filled with eerie armies of over-sized Kusama dolls amid spotted lands of wonder and ethereal white pumpkin-like forms – a motif of Kusama’s work. In an interview with The Observer, Weston said at the time: “I like to think we are in the entertainment business as much as the retail business… We want people to always leave Selfridges with something, of course, but it is fine, too, for people to come and just feel they have had a wonderful time.”

And while it’s true that digital, transferable, clickable, downloadable and instantaneous shopping is on the rise, queues to see what Selfridges – or any other switched-on retailer has conjured up – maintain popularity. Perhaps the most interesting twist of all is that the department store’s recent intervention, located in the basement, sells nothing. Part of the ‘No Noise’ campaign, architect Alex Cochrane’s The Silence Room is a blessed respite from sales and showmanship that, ironically, is proving as popular as the cathedral of commerce housing it.

thefuturelaboratory.com / selfridges.com / LN-CC.com

  • michael September 25th, 2013 1:26 pm

    Unfortunately the approach taken here addresses the luxe or top end retailers (as pictured) and not the bulk of retailers that struggle with small retail spaces where they still need to get large amount of stock onto the floor. The idea of creating ‘spectical’ takes ‘space’ and is simply not realistic/feasible in most retail environments. Most designers (and retailers) appreciate the need to create another level of experience to compliment the online sales experience. The challenge is how to do this at a scale that is more than just a token digital ‘add on’ that we see coming through with many retailers. It would be great to hear from designers who have dealt with multistore retailers that trade in under 100 sqm where every inch counts.


  • Mark September 25th, 2013 5:27 pm

    Michael is correct but the images shown approach realism. Bricks and mortar retailer’s inability to stock a variety or full range is emphasised by the empty floors, walls and racking. Or is that just an accidental irony?
    Unless landlord in Australia forgo their million dollar lifestyles by reducing rents as we move away from the consumer society, there will be many ironic empty buildings to set up pop-up stores in.


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